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Resolving concerns

In you have any concerns, please speak to your classteacher in the first instance or it may be more appropriate to speak one of our senior members of staff. 

For parents who have spoken to the classteacher or have a more serious concern that they wish to raise, these will be dealt with in the first instance by the Phase Leader then Deputy Headteacher,  who will keep the Headteacher informed of the matter. This allows the issue to be resolved informally or then be escalated further. This is a deliberate school policy agreed by the governing body. and set out by the LSP.

The headteacher has an open door policy and is happy to meet parents. He can be found at the front gate of the school of the school most mornings.

Please click see below for the flow chart that outlines our process.

Please also see links to the Lighthouse Schools Partnership key policies which our school follows.

Our Complaints and Whistleblowing policies can be found here.